Privacy Policy

Effective Date: July 2026

At Piña Cool-ada Heating Cooling & Air, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your information.

By using our website or contacting us for service, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, request an estimate, schedule service, complete a contact form, or communicate with us, we may collect the following information:

• Name
• Phone number
• Email address
• Service address
• Billing information (when applicable)
• Details regarding your HVAC equipment or service request
• Records of communications with our team
• Website usage information through cookies and analytics technologies

How We Use Your Information

We use your personal information to:

• Schedule appointments
• Provide HVAC installation, repair, maintenance, and replacement services
• Prepare estimates and invoices
• Respond to questions and customer support requests
• Send appointment confirmations and technician arrival notifications
• Provide warranty and service follow-up
• Improve our website and customer experience
• Meet legal and regulatory requirements

SMS Communications

If you voluntarily provide your mobile phone number and opt in to receive text messages, Piña Cool-ada Heating Cooling & Air may send SMS messages regarding:

• Appointment confirmations
• Appointment reminders
• Technician arrival notifications
• Estimate and quote updates
• Service follow-ups
• Customer support communications

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Who We Share Your Information With

We respect your privacy and do not sell your personal information.

We may share your information only when necessary with trusted third-party service providers that help us operate our business, including:

• Payment processors
• Scheduling and dispatch software
• Customer relationship management (CRM) providers
• Website hosting providers
• Email and SMS communication platforms
• Marketing service providers assisting with our website or advertising

These providers may only use your information to perform services on our behalf and are required to maintain appropriate security measures.

Cookies and Analytics

Our website uses cookies and similar technologies to:

• Improve website functionality
• Understand visitor behavior
• Measure website traffic
• Improve our services and user experience

You can disable cookies through your browser settings; however, some features of the website may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While no internet transmission can be guaranteed to be completely secure, we strive to use commercially reasonable methods to protect your information.

Data Retention

We retain your personal information only as long as necessary to:

• Complete requested services
• Maintain service and warranty records
• Comply with tax, accounting, and legal obligations
• Resolve disputes and enforce agreements

Your Privacy Rights

You may request to:

• Access the personal information we maintain about you
• Correct inaccurate information
• Request deletion of your personal information where legally permitted
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. Piña Cool-ada Heating Cooling & Air is not responsible for the privacy practices or content of those external websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Updates will be posted on this page with a revised Effective Date.

Contact Us

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Piña Cool-ada Heating Cooling & Air

Phone: (512) 900-6512

Email: info@pinacool-ada.com

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